Shipping & Returns 

SHONA HANDLOOM AND HANDICRAFTS is a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 301, BEC, off NIBM ROAD, PUNE, You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. SHONABYZAIN through the Site intends to provide its users with a premium curated collection of designer wear to help the affluent fashion-conscious woman evolve her unique style. We aim to create an online experience that is just as indulgent as the process of buying a fashion item in-store. The site will be focused on offering a curated assortment, convenience, and customer service to help meet the needs of the demanding premium/luxury fashion buyer.

The Site is only to be used for your personal non-commercial use and information. Your use of the services and features of the Site shall be governed by these Terms and Conditions (hereinafter "Terms of Use") along with the Privacy Policy, Shipping Policy, and Cancellation, Refund and Return Policy (together "Policies") as modified and amended from time to time.

SHONABYZAIN reserves the right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and at its sole discretion. If SHONABYZAIN decides to change the Terms of Use or Policies, SHONABYZAIN will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Site following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules, and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

Terms and Conditions for Sale

 

This website www.Shonabyzain.in is independently owned by Shona handloom and handicrafts. Shonabyzain(hereinafter referred to as “Shonabyzain”) is authorized to use the said website in India and worldwide (hereinafter referred to as "www.Shonabyzain.in").

By placing an order on this site, you are entering into a purchase/sale transaction with Shonabyzain, an authorized online retailer for selling Shonabyzain Products in India and worldwide. All names, brands, trademarks, and logos on the website are the property of Shona Handloom and Handicrafts. All names, brands, trademarks, and logos are protected by copyright and/or registered trademarks and can only be used with permission from Shona Handloom and Handicrafts and Shonabyzain. in.

The content of the website such as text, graphics, icons, images, videos, audio files, and software are the property of Shona handloom and handicrafts and Shonabyzain. in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from only. in or their associated companies and Shonabyzain. in, as the case may be.

Shonabyzain. in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Shonabyzain. in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, Shonabyzain. in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

The below terms and conditions shall apply to all deliveries from www.Shonabyzain.in to customers purchasing goods from this website.

Conclusion of contract

A final and binding contract has been concluded between you and Shonabyzain. in when your order has been confirmed by Shonabyzain. in. Shonabyzain. in will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the Shonabyzain. in online shop if you are a private consumer, i.e. not a business customer.

Prices, taxes and delivery

All prices are stated inclusive of GST and other taxes. The applicable price is the one stated in the here in respect of the relevant product on the date of placing of the order.

Shonabyzain.in reserves the right to amend any prices incorrectly stated on this website. Furthermore, Shonabyzain.in reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in GST rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Delivery

Shonabyzain.in will usually accept and ship the order within 2-3 working days. The usual time of delivery from the time of dispatching the order is 7-10 working days.

Shonabyzain.in reserves the right to prevent persons from shopping via this website. Shonabyzain.in is not obliged to deliver goods which are out of stock.

Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

The cooling-off period is 10 days. This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public and/or national holiday the deadline will expire on the following working day. The deadline will be observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

If you want to withdraw from the contract, please send an unambiguous statement to us at wecare@Shonabyzain.in that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment

If you exercise your right to withdraw from the contract, we will refund all payments received from you, without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. However under special circumstances the brand reserves the right to offer refund only as credits. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods

You must return the goods to us without undue delay and no later than 10 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 10-day period, you have handed over the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods.

Used/impaired goods

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Most of our products are eligible for return and replacements for domestic orders. There are some     items that are Made to order which are not eligible for returns. The return and exchange policy for every product is  clearly mentioned  on the product page. Please note that international orders are not eligible for returns or exchanges.

If the product is eligible for return/ replacement, you can raise the return/ replacement request  from My Order section in App within 7 days of delivery to request return and replacement. Only products which     are unused, unworn, Unscented, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and     eligible for return     only can be returned/ replaced.

Specially made goods

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

Liability

Shonabyzain.in is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Shonabyzain.in is relieved from performance of its obligations.

Shonabyzain liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Entire agreement

These Terms of Use constitute the entire agreement between you and Shonabyzain.in regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.

Modification of terms of use

You acknowledge and agree that Shonabyzain.in may, in its sole discretion, modify, add or remove any portion of these Terms of Use at any time and in any manner by posting revised Terms of Use on the Site. You may not amend or modify these Terms of Use under any circumstances. The current version of these Terms of Use is available at http://www.Shonabyzain.in. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of this Site after any changes to the Terms of Use means you accept the changes.

Privacy Policy

SHONABYZAIN may use your Personal Information such as name, e-mail, postal addresses, phone number(s), IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc;(collectively "Personal Information") collected:

• send you or your friends, relatives or associates, products that you have ordered;

• process gift card transaction;

• help us learn more about your shopping preferences; or

• conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and product offerings.

• to send communication related to order updates and offers through e-mail, SMS and social media channels.

You may always choose not to receive promotional materials or marketing information.

 Privacy Practices

We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by SHONABYZAIN in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of SHONABYZAIN without any notice.

Your Account

This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. SHONABYZAIN or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party.

If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site.

If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, or suspend your account without any liability to SHONABYZAIN.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use and/or Policies are violated or if we decide, in our sole discretion, that it would be in SHONABYZAIN’s best interests to do so. You are solely responsible for all content that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Product & Services Information

SHONABYZAIN attempts to be as accurate as possible in the description of the product on the Site. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.

SHONABYZAIN reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.

Product Use & Services

The products and services available on the Site, and the samples, if any, that SHONABYZAIN may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any commercial reasons..

Chat Functionality

The Chat Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:

• SHONABYZAIN may suspend the chat service at any time without notice.

• SHONABYZAIN or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.

• Communication through chat may be stored by SHONABYZAIN for future reference, and the user of such service will not have the right to access such information at any future date.

• While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.

• The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.

• You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

Intellectual Property Rights

The " SHONABYZAIN " name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as " NOTES") of SHONABYZAIN. All other notes  provided on the Site are the property of their respective companies. No trademark or service notes license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any notes in any manner. Notes displayed on this Site, whether registered or unregistered, of SHONABYZAIN or others, are the intellectual property of their respective owners, and SHONABYZAIN shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Notes.

Web Browser Cookies

Cookies are small pieces of information that are stored by a web server on a web browser so it can be later read back from that browser. No personal information about you is gathered or stored in the cookies by the Website and, as a result, none can be passed on to any third parties. We use cookies and other technologies to store certain types of information each time you visit any page on our Website/Application. Cookies enable the Website/Application to recognize the information you have consented to give to the Website/Application and help us determine what portions of this Website/Application are most appropriate for your personal needs. Most cookies are ‘session cookies’ meaning that they are automatically deleted from your device at the end of a session.

User may choose to set their web browser to refuse cookies. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non-functional or inaccessible.

Third Party Services & Websites

Disclaimer of Warranty and Limitation of Liability

THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF SHONABYZAIN. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

This disclaimer constitutes an essential part of this Terms of Use.

Indemnity

You agree to defend, indemnify and hold harmless SHONABYZAIN, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SHONABYZAIN 

or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

Governing Law & Jurisdiction

The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Pune shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies on the Site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat of arbitration shall be held in Pune.

Without any prejudice to particulars listed in Clause above, SHONABYZAIN shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation

• accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

• attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

• attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"

• sending unsolicited email, including promotions and/or advertising of products or services; or

• forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

SHONABYZAIN is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from SHONABYZAIN on this Site and other than generally available third-party web browsers (e.g., Google chrome, Microsoft Explorer)

Effect of termination/survival of selected provisions

Notwithstanding the expiration or earlier termination of your shonabyzain.in membership, or any general legal principles to the contrary, any provision of these Terms of Use that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Use.

PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.

Grievance officer

If you have any questions or comments about these Terms of Use, please contact us by email at wecare@shonabyzain.in. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: wecare@shonabyzain.in, phone no. +91 8983442990

Contact Information

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this website.

Customer Service Desk

E-mail id: support@shonabyzain.in

Phone: +91 8983442990

 

Contact: Monday to Saturday, 10AM - 7PM